AI打開供應鏈女力

隨著人工智慧（AI）與新興科技快速導入供應鏈體系，企業的流程設計與營運模式正出現結構性變化。雅詩蘭黛集團（The Estée Lauder Companies）全球品質長 Berenice Vettore 指出，這波轉型不僅提升效率與品質管理能力，也為女性在供應鏈領域創造更多職涯發展與領導機會。

Artificial intelligence and emerging technologies are reshaping supply chain processes and operating models, creating new career pathways and leadership opportunities for women, according to Berenice Vettore, global chief quality officer at The Estée Lauder Companies.

Vettore 目前負責雅詩蘭黛集團全球品質營運，涵蓋製造、品管與安全體系，並定期走訪全球製造據點。她過去曾在達能（Danone）與聯合利華（Unilever）擔任供應鏈品質與安全相關的全球職務，累積豐富的跨國供應鏈管理經驗。

Vettore oversees global quality operations across the company’s manufacturing network and regularly visits production sites worldwide. She brings extensive international supply chain experience from previous quality and safety leadership roles at Danone and Unilever.

She noted that the integration of AI, automation, and data analytics is reducing reliance on physically intensive and narrowly defined roles, while increasing demand for system-level thinking, risk management, cross-functional collaboration, and quality governance. This shift is helping lower structural barriers that have historically limited women’s participation in supply chain leadership.

科技轉型重塑供應鏈職涯樣貌

Vettore 指出，AI、自動化與數據分析正改變傳統供應鏈對體力與單一現場經驗的依賴，轉而強調系統思維、風險管理、跨部門協作與品質治理能力。這使供應鏈角色更加多元，也降低部分過去對女性不利的結構性門檻。

在品質與安全管理領域，科技工具能即時監測流程、預測風險並提升決策精準度，使女性專業人才更容易在全球營運與策略層面發揮影響力。

Within quality and safety functions, digital tools now enable real-time monitoring, predictive risk analysis, and more precise decision-making, allowing female professionals to exert greater influence at both operational and strategic levels.

企業內部社群推動女性成長

Vettore 長期支持女性在供應鏈的職涯發展，並擔任雅詩蘭黛「Women in Supply Chain」員工資源團體（ERG）的高階贊助人。該社群已運作超過十年，最初僅由 10 位從事製造與物流的女性員工組成，每週聚會分享職場挑戰與經驗。

如今，該社群已成長至超過 1,000 名成員，遍布全球 31 個辦公室與 13 個製造及配送據點，成為公司內部重要的人才支持與交流平台。

Vettore 表示，許多影響深遠的改變，往往來自看似微小的起點。這類社群不僅能激勵與啟發成員，也為女性建立職涯網絡與信心，成為關鍵的成長資源。

Vettore is a long-time advocate for women in supply chain roles and serves as an executive sponsor of Estée Lauder’s Women in Supply Chain employee resource group. The group, founded more than a decade ago by 10 women working in manufacturing and distribution, has grown to over 1,000 members across 31 offices and 13 manufacturing and distribution sites globally.

She emphasized that initiatives starting on a small scale can still deliver meaningful impact by motivating, inspiring, and providing critical career-building support.

According to Estée Lauder’s HR data, women make up 50% of the company’s global supply chain workforce, 65% of its quality organization, and 60% of employees at vice president level and above. These figures place the company ahead of many peers in traditionally male-dominated manufacturing and supply chain functions.

性別多元已成供應鏈競爭力指標

根據雅詩蘭黛集團人資數據，目前其全球供應鏈員工中有 50% 為女性；品質相關職務中，女性占比達 65%；而副總裁（VP）以上高階主管中，女性比例亦達 60%。這在製造與供應鏈產業中屬於相對領先水準。

Vettore 強調，她始終會聘用「最適合的人才」，但代表性同樣重要。性別多元不僅是公平議題，也能為企業帶來不同的思維方式與問題解決路徑，強化組織韌性與決策品質。

從工廠現場到全球治理

身為工程背景出身的領導者，Vettore 表示，她選擇供應鏈作為職涯起點，是因為希望貼近產品與製造現場。她職涯早期即進入製造體系，25 歲時便在巴西領導一座擁有逾千名員工的工廠。

Vettore stressed that while hiring decisions are always based on selecting the best candidate, representation matters. Greater gender diversity brings different perspectives and problem-solving approaches, strengthening organizational resilience and decision quality.

她回憶，大學期間相關課程與同儕多以男性為主，但隨著女性高等教育參與度提高，產業選擇與職涯路徑正逐步擴大。她指出，當女性在教育與職場中的能見度提高，企業也將擁有更多元的人才選項。

With a background in engineering, Vettore said she was drawn to supply chain roles early in her career to stay close to products and manufacturing environments. She began working in factories at a young age and led a large manufacturing site in Brazil by the age of 25.

產業意涵

She recalled that supply chain-related education was once heavily male-dominated, but growing female participation in higher education is expanding career options and talent pools for companies.

在全球供應鏈面臨去風險化、數位轉型與 ESG 要求升高的背景下，人才結構與治理能力正成為企業競爭力的重要組成。Vettore 的觀點顯示，科技不僅是效率工具，也可能成為推動性別平等與組織升級的關鍵槓桿。

As global supply chains confront digital transformation, risk management pressures, and rising ESG expectations, talent diversity and governance capability are becoming critical sources of competitive advantage. Vettore’s perspective highlights how technology can serve not only as an efficiency driver, but also as a catalyst for inclusion and long-term organizational transformation.